Refund policy

Return & Refund Policy

At WALSIC, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You have 30 days after receiving your order to request a return.

Eligibility for Returns

To be eligible for a return:

  • The return request must be made within 30 days of delivery.
  • You may use the diffuser to evaluate its performance. If you're not satisfied, you can return it within the return period.
  • The product must be returned in good condition with all original accessories and packaging.
  • Proof of purchase is required.

How to Start a Return

To request a return, please contact us.

Please include:

  • Your order number
  • The reason for your return

If your return is approved, we'll provide you with the return instructions and return address.

Please do not send products back without contacting us first, as unauthorized returns cannot be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible so we can evaluate the issue and resolve it promptly.

Exchanges

The fastest way to exchange an item is to return your original purchase. Once your return has been approved, you can place a new order for the item you'd like.

Non-Returnable Items

Returns cannot be accepted for:

  • Products that have been intentionally damaged, misused, or modified.
  • Products returned without their original accessories.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.

The item must be returned in good condition, together with all original accessories and packaging, and proof of purchase is required.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.

Return Shipping Costs

Unless the item is damaged, defective, or incorrect, customers are responsible for the cost of return shipping.

Contact Us

If you have any questions about returns or refunds, please contact us. We're always happy to help.